REFUND POLICY

7 Days Exchange for Sarees or any stuffs

 

Exchanges will be accepted only in the case of manufacturing defect or dispatch of incorrect item. Your exchange request should be sent by email to pushpkalapatolaart@gmail.com   within 24 hours of receipt of the package. The product should then be couriered back to Patola by Naresh Vaghela within 7 days of receipt of the same. Your garment must be in its original unused condition to be exchanged. The garment should also be sent back in the original packaging with the bills and tags intact.

 

*Not Applicable for Blouse Materials. Exchange of Blouse Materials is not possible

 

In addition, the following products are not eligible for exchange:

 

• Saris that have been customized by availing Patola by Naresh Vaghela’s "Fall & Pico" Service are NOT ELIGIBLE FOR EXCHANGE

• Saris that have the blouse detached, tassels made or fall stitched BY YOU are not eligible for exchange 

• Made to Order Saris are not eligible for exchange

 

Item to be exchanged to be returned to us within 7 days of the date of receipt of goods by customer

 

1. Please email to pushpkalapatolaart@gmail.com to request an exchange and we will acknowledge your exchange.

 

2. Mail your returned item along with the original packaging material to:

 

Patola by Naresh Vaghela

12, Heera baugh Society, 80 feet road,Surendranagar-363002,Gujarat. INDIA

Phone: +91 98249 06616

 

3. You can choose an alternate product of the same, lower or higher value for the product accepted by us. as exchange

 

4. In case the value of the alternate product is higher you will have to pay the difference. If the value is lower, we will issue you a credit note for the balance value.

 

5. In case you are unable to find an alternate product immediately, we’ll send you a credit note for the value of the item(s) that you exchange. This credit note can be utilized against a future purchase later. This Credit Note will be valid for a period of 90 days from the date of issue

 

Note:

 

1. Patola by Naresh Vaghela does not allow cancellation of orders. The customer is eligible to exchange the product as per our exchange policy.

2. The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.

3. If the value of the alternate product is lower than the returned product, we’ll provide you with a credit note for the difference.

 

 

Note: The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.

 

HOW TO RETURN AN ITEM

 

1. To avail of the 7-day exchange, your item must be returned in its original unused condition to reach us within 7 days of receipt of your shipment.

 

2. Mail your returned item to:

 

Patola by Naresh Vaghela

12, Heera baugh Society, 80 feet road,Surendranagar-363002,Gujarat. INDIA

Phone: +91 98249 06616

 

Note: Any applicable customs and duties for returned items will be borne by you.